11Sight

Freemium | AI Agents

Overview

11Sight was founded in Silicon Valley by two PhDs — Dr. Farokh Eskafi (CTO) and team — originally as a one-click browser-based video call platform for sales teams. The company has since pivoted to enterprise-grade AI voice agents, solving a specific problem: dealerships and hospitality businesses lose revenue because customers can't get through on the phone. In December 2025, Google Cloud selected 11Sight as a Gemini Live API launch partner on Vertex AI, validating its voice AI approach in production environments. The platform runs as a cloud-based SaaS accessible via web browser, iOS, and Android. 11Sight's AI agents use generative AI with proprietary guardrails and real-time integrations — not just large language models alone. The system connects to existing phone lines and CRMs with no-code setup, and most dealerships go live within days. What sets 11Sight apart is vertical specialization. While general-purpose AI agent builders require configuration from scratch, 11Sight ships pre-trained on automotive workflows — service scheduling, inventory questions, financing inquiries, and recall notices. Its internal Sentinel AI Agent continuously evaluates every call to identify areas for improvement, creating a self-improving feedback loop that generic platforms don't offer.

Features

  • Service Agent — answers inbound service calls, books and cancels appointments, checks repair status, and handles routine questions without human involvement
  • Frontdesk Agent — greets callers by name, answers common inquiries like business hours and location, forwards calls to the right department or takes messages
  • Sales Agent — engages website visitors and phone inquiries about inventory, suggests alternative vehicles, and schedules test drives before handing off to sales reps
  • Outbound Agent — proactively contacts customers with appointment reminders, recall notices, and service alerts to reduce no-shows
  • Sentinel AI Agent — internal monitoring system that evaluates every call for quality, flagging issues and feeding improvements back into agent behavior
  • 76% autonomous call handling rate — the remaining 24% of calls transfer to staff with full conversation context and meeting goals
  • 24/7 availability — covers nights, weekends, and holidays without additional staffing costs
  • One-click browser-based video and audio calls — no downloads, no sign-ins, no scheduling friction for the caller
  • End-to-end encryption — all voice and video calls are encrypted, meeting CCPA and GDPR compliance standards
  • RM integration — connects with HubSpot and dealership management systems, delivering pre-call intelligence and post-call summaries
  • Call orchestration — simultaneous ringing, group ringing by department/location, one-click 3-way calling, and one-click call transfers
  • Call recording and history — every interaction is recorded and accessible in the dashboard with chat transcripts and file contents
  • White-label partner program — agencies and service providers can deploy 11Sight's AI agents under their own brand with zero time-to-market
  • Multi-language support — operates in English, French, German, and Turkish
  • Mobile apps — native iOS and Android apps for answering calls and managing contacts on the go
  • Chrome extension — receive and manage calls directly from the browser toolbar

Best For

Automotive Dealership Service Departments, Automotive Sales Teams, Hospitality and Hotel Groups, Agencies and Service Providers

How It Works

When a customer calls a dealership or hotel using 11Sight, the AI agent picks up instantly — no hold music, no IVR menus. The agent greets the caller by name (when caller ID data is available), understands their intent through natural conversation, and either resolves the request or routes it. For service appointments, it can book, reschedule, or cancel directly by integrating with the dealership's scheduling system. For sales inquiries, it answers questions about specific vehicles in inventory, suggests alternatives, and hands off qualified leads to human reps with a full transcript and meeting goals attached. Behind the scenes, 11Sight doesn't rely solely on a single LLM. The platform layers additional guardrails and real-time data integrations on top of generative AI to reduce hallucination and keep conversations on-task. The Sentinel AI Agent — an internal monitoring system — reviews every completed call, flags quality issues, and feeds improvements back into the system. That's how 11Sight reports a 76% autonomous call handling rate, with the remaining 24% transferred to the right human along with full conversation context. Dealerships using the platform report a 28% average increase in booked service appointments, with roughly 10% of those bookings made during off-hours when no staff would otherwise be available.

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