11Sight

Overview

11Sight is an inbound video call platform that combines video communication, digital telephony, and sales and marketing capabilities into one platform. The foundation of the platform is the e-line: a shareable URL that lets any customer start a video or audio call from any browser or mobile device with no download required. Teams receive calls on the web app, mobile app, or Chrome extension. Call orchestration features include routing rules, simultaneous ringing, team ringing by department or location, one-click call transfer, and one-click 3-way calling. Premium plans add campaign tracking, QR codes, lead capture forms, HubSpot CRM integration, and pre-call caller intelligence. Enterprise adds unlimited usage, more storage, unlimited integrations, and a dedicated account manager. Starter plans begin at $60 per seat per month (or $48 per seat per month billed annually), with a 14-day free trial available. Premium is $100 per seat per month (or $80 per seat per month billed annually). Enterprise is custom pricing.

Features

• e-lines -- shareable URL-based video call addresses receivable via any browser or mobile device without downloads
• e-rooms -- private, browser-based meeting rooms for virtual offices and team conferences
• Call orchestration -- call routing, simultaneous ringing, team ringing, round robin, escalation, and one-click 3-way calling
• Campaign management -- e-line tracking, QR codes, lead forms, caller ID, and pre-call CRM intelligence
• End-to-end encryption on all video and audio calls for CCPA and GDPR compliance
• Availability control and scheduling -- toggle availability manually or pre-configure automatic schedules
• Call recording and history -- every call recorded and accessible with chat transcripts and file contents
• Message mail -- callers can leave a text message delivered by email when the rep is unavailable
• Browser-based or mobile video calls with no download required for either party
• Mobile apps -- native iOS and Android apps for receiving calls and managing contacts on the go
• Chrome extension -- receive and manage calls directly from the browser toolbar
• HubSpot CRM integration with pre-call account intelligence and post-call summaries (Premium and above)
• Remove branding and CNAME custom domain support (Premium and above)
• Organization management dashboard with aggregated team data, reporting, and analytics
• Company directory for accessing all team members in one location

Best For

Solopreneurs and SMBs who need a shareable video call link without requiring callers to download software, Revenue teams that want call routing, campaign tracking, and CRM integration in one platform, Enterprise teams that need unlimited usage, custom integrations, and a dedicated account manager

How It Works

A team member receives a unique e-line URL. This URL can be shared via email, embedded in a website, added to a business card or QR code, or linked from any digital channel. When a customer clicks the link, they are connected via their browser or mobile device instantly with no account or download required. Incoming calls ring on the rep's web app, mobile app, or Chrome extension based on availability settings. Call orchestration routes unanswered calls to teams, escalations, or other departments based on pre-configured rules. During the call, reps can see pre-call CRM intelligence if the caller is in their HubSpot account. After the call, recordings, chat transcripts, and call notes are stored in the dashboard. Premium users can track which campaigns and channels are driving the most calls using unique e-line tracking links and QR codes. Enterprise customers receive unlimited usage, custom integrations, more analytics, and a dedicated account manager.

Frequently Asked Questions

What is 11Sight?

11Sight is an inbound video call platform. E-lines are digital communication addresses in the form of a URL that allow you or your team to receive video calls from any channel via any browser or mobile device. For example, 11Sight's sales e-line is https://11sight.com/sales. You can start a video conversation with their sales team through your browser or any mobile device by clicking that link.

What is the difference between an individual e-line and a team e-line?

An individual e-line routes calls to a single user. A team e-line routes calls to a group of users and can apply call orchestration rules such as simultaneous ringing, round robin, or escalation to other team members if the call goes unanswered.

What is the difference between an e-line and an e-room?

An e-line is an inbound call link for receiving one-on-one or team calls. An e-room is a private, browser-based meeting room for scheduled or ongoing virtual office meetings. Each seat on 11Sight includes both one e-line and one e-room.

How do I get started with 11Sight?

You can sign up with your business email to start a 14-day free trial on Starter or Premium plans. No credit card is required during the trial and you can cancel at any time.