Knowbo

Overview

Knowbo is a no-code AI chatbot builder that trains on your website content automatically. The setup takes four steps: enter your sitemap URL, let Knowbo crawl and learn your documentation, customize the chatbot's appearance to match your brand, and paste an embed snippet into your site. The entire process takes minutes. Once deployed, Knowbo answers visitor questions using only the content from your website or help center. It doesn't hallucinate or pull from the general internet. If a user asks something outside your documentation, the chatbot acknowledges it can't answer that rather than making something up. This makes Knowbo particularly useful for product documentation, help centers, user manuals, and knowledge bases. It deflects the common, repetitive questions that would otherwise go to your support team, freeing up agents for complex issues. The Expert and Ultimate plans include auto-update, which means Knowbo re-crawls your site regularly and incorporates new pages and updated content automatically. No manual retraining needed. The Ultimate plan removes Knowbo branding from the chat widget entirely for a fully white-label experience.

Features

• URL-based training -- Enter your sitemap or root URL and Knowbo builds the chatbot knowledge base automatically
• No-code setup -- Four-step setup process with no programming required
• Documentation-grounded answers -- Chatbot only answers from your content, no hallucinated responses
• Embed code -- Single code snippet deploys the chatbot on any website
• Brand customization -- Customize chatbot colors, image, texts, logo, and chat icon to match your identity
• Auto-update -- Expert and Ultimate plans automatically re-crawl and incorporate new and updated content
• Auto Add new URLs -- Automatically includes new pages added to your sitemap
• Chat history -- Review past conversations to identify documentation gaps and common questions
• Custom instructions -- Guide chatbot tone, scope, and response style on Expert and Ultimate plans
• Priority support -- Dedicated support on Expert and Ultimate plans
• White-label option -- Remove Knowbo branding entirely on the Ultimate plan
• Multi-chatbot management -- Run up to 10 chatbots on the Ultimate plan for multiple products or sites
• 7-day free trial -- Test all features on any plan without a credit card

Best For

SaaS companies and software teams with documentation-heavy products who want to deflect repetitive support tickets, E-commerce businesses that want to answer product, shipping, and policy questions automatically without hiring more support staff, Agencies managing multiple client websites who need separate chatbots for each client's documentation, Marketing teams and customer success departments who want to offer 24/7 self-service information to website visitors

How It Works

Start by entering your website's sitemap URL or the URL you want Knowbo to crawl. Knowbo processes the pages, ingesting the text content and building a knowledge model specific to your site. This happens in minutes for most documentation sites. Next, customize the chatbot widget: choose colors, a name, and an avatar that match your brand identity. This step requires no coding. Copy the generated embed code snippet and paste it just above the closing tag of your website. The chatbot is now live and can handle visitor questions immediately. When a user types a question, Knowbo searches its trained knowledge base (built from your site) and returns a relevant, sourced answer. Chat history is available on Expert and Ultimate plans so you can review conversations and identify gaps in your documentation. Auto-update keeps the knowledge base fresh without manual intervention.

Frequently Asked Questions

How does the chatbot integrate with our existing website?

The chatbot integrates with your existing website by using the URL of your sitemap. It automatically learns from your website and updates its knowledge base accordingly.

Can the chatbot handle multiple languages?

Yes, the chatbot supports multiple languages that match the language of your documentation.

How does the chatbot handle updates to our website?

The chatbot stays up-to-date by automatically adding new pages from your website and frequently updating its knowledge if you want it to.

Is the chatbot compatible with all website platforms?

The chatbot can be easily embedded on your website by inserting the provided code snippet in the body tag, making it compatible with WordPress, Shopify, and virtually any platform.

Can we customize the appearance and behavior of the chatbot to match our brand?

You can customize the chatbot's colors, image, texts, logo, and chat icon to match your brand and website.

How does the chatbot handle complex or ambiguous questions from users?

The chatbot learns directly from your company's website, which helps it handle complex or ambiguous questions.

Can the chatbot be trained to understand our company-specific terminology and jargon?

The chatbot learns from your company's website, so it should be able to understand company-specific terminology and jargon.

What is the onboarding process and how long does it take to set up the chatbot?

The onboarding process involves four steps: training your chatbot using the sitemap URL, customizing the chatbot's appearance, embedding it on your website, and having the chatbot assist your customers.

Is there a trial period or a money-back guarantee?

Knowbo offers a 7-day free trial on all pricing plans. You can use all features included in your chosen plan without providing any payment details during the trial period.

What kind of technical support and customer service do you offer?

Support is available for all customers regardless of plan. Expert and Ultimate plan subscribers receive priority support for faster response times.

What happens when I reach the maximum messages for the day?

When you reach your maximum messages (applies to the Starter plan with 100 messages per day), no new users on your website will be able to start a chat. Currently active chats remain active so users already chatting are not interrupted.