SlashRTC

Overview

SlashRTC is an AI-powered contact center and cloud communication platform built for enterprise and business-scale operations. Its four core products work together as a unified suite: SlashConnect handles omnichannel engagement across voice, chat, SMS, WhatsApp, email, and social platforms from a single dashboard; SlashBOT deploys conversational AI agents that automate over 50% of customer interactions via voice and chat; SlashAPI gives developers programmable access to calling, messaging, and video features; and SlashPBX delivers cloud-based telephony with advanced call routing and management. The platform supports cloud, hybrid, and on-premise deployments, making it suitable for regulated industries like BFSI, real estate, and EdTech. Built-in analytics and real-time dashboards give operations teams visibility into agent productivity, customer behavior, and service performance. SlashRTC serves a customer base of over 100,000 and employs more than 75 people across offices in Mumbai, New York, and Dubai. Pricing is custom and handled through a demo or sales consultation — there's no self-serve checkout.

Features

• Omnichannel engagement -- Manage voice, chat, SMS, WhatsApp, email, and social platforms from one unified suite
• SlashConnect -- Cloud or on-premise contact center with advanced routing and sticky agent assignment
• SlashBOT -- AI chatbot and voice bot that automates over 50% of customer interactions
• VoiceBlaster -- Automated outbound voice campaign tool for reminders, collections, and announcements
• SlashAPI -- Programmable APIs for embedding calling, messaging, and video into custom applications
• SlashPBX -- Cloud-based IP-PBX system with IVR, call queuing, and extension management
• Real-time monitoring -- Live dashboards showing active calls, agent status, and queue depth
• Skill-based routing -- Directs incoming contacts to the best-matched agent based on skill and availability
• Number masking -- Protects customer and agent phone numbers during sensitive transactions
• AI sentiment analysis -- Detects customer tone and flags negative interactions for supervisor review
• CRM integrations -- Connects to popular CRM platforms to sync customer history and interaction data
• Security and compliance -- Enterprise-grade encryption, MFA, and built-in audit logs
• Multi-channel analytics -- Dynamic reporting on agent productivity, resolution rates, and customer behavior
• Deployment flexibility -- Available as cloud, hybrid, or on-premise installation to meet infrastructure requirements

Best For

BPO and contact center operators managing high-volume inbound and outbound call operations, Enterprise teams in BFSI, real estate, and EdTech needing compliant omnichannel communication, Businesses wanting to automate customer service calls while retaining human escalation pathways, IT and development teams that need programmable communication APIs for custom applications, Organizations replacing legacy IVR systems with AI-driven conversational automation

How It Works

SlashRTC is deployed through a direct engagement with their sales team, who assess your infrastructure requirements before recommending a cloud, hybrid, or on-premise setup. Once onboarded, your team accesses the SlashConnect dashboard to configure communication channels — voice trunks, WhatsApp Business accounts, SMS routing, and email queues are all connected in one interface. Agents see incoming interactions from every channel in a unified inbox with full customer history. SlashBOT handles the automated layer: you configure conversation flows, assign intent categories, and set escalation thresholds that trigger handoffs to human agents. SlashAPI enables developers to embed calling and messaging functionality into your own applications using standard REST calls. Real-time monitoring lets supervisors watch active calls, whisper to agents, or intervene directly. Analytics reports surface resolution rates, handle times, and customer sentiment across all channels.