Trainn

Overview

Trainn is an AI-powered customer education platform built for SaaS companies. It enables customer-facing teams to create product videos, interactive guides, in-app tutorials, and branded knowledge bases — all without design or engineering dependencies. Rather than relying on video producers or engineers to embed help content, Trainn's AI processes screen recordings into polished training videos with captions, adds multilingual AI voiceovers, and publishes content to a no-code self-service Knowledge Hub or full LMS Academy. The platform supports 1-click translation into 30 languages, making it practical for global products with diverse user bases. Customer success, onboarding, and product adoption teams use Trainn to reduce repetitive support tickets and get new customers productive faster. It's designed as a unified alternative to stitching together separate tools for video creation, help center management, and in-product guidance. ServiceNow, BuildOps, and WebEngage are among the SaaS companies using it to run scalable customer education programs.

Features

• AI video creation -- turn screen recordings into polished product training videos with AI-generated captions automatically
• Interactive guides -- step-by-step walkthroughs with highlighted UI elements and action prompts for self-paced learning
• In-app tutorials -- embed videos and guides directly inside your product without writing any code
• Knowledge Hub -- launch a branded, no-code self-service portal for all customer training materials
• LMS Academy -- build structured courses with quizzes, certifications, and learner progress tracking
• Multilingual AI voiceovers -- generate natural-sounding voiceovers in 30+ languages without re-recording
• 1-click translation -- translate all training content into 30 languages from a single click
• Shareable links and embeds -- distribute training content via link or embed in any external platform
• In-app help center widget -- add a floating help widget with embedded guides to your product UI
• Team collaboration -- multiple authors create and manage training content from one shared account
• Analytics and engagement tracking -- monitor which content customers watch, complete, and where they drop off
• Dynamic user groups -- segment customers into groups and deliver targeted training based on role or stage

Best For

Customer success teams at SaaS companies who want to reduce repetitive onboarding support tickets, Product managers building self-service customer education to drive adoption and reduce churn, Onboarding specialists who need multilingual training content without a video production team, Partner enablement teams training resellers and integration partners on product features, Mid-to-large SaaS companies replacing fragmented tools like Loom and Appcues with one platform

How It Works

Start by recording a product workflow using Trainn's screen recorder. The AI automatically generates a training video with captions, and you can replace or add AI-generated voiceover in 30+ languages. From the same recording, Trainn produces a parallel interactive guide with highlighted UI steps. Once content is ready, publish it to a branded Knowledge Hub — a no-code self-service portal — or structure it inside an LMS Academy with courses, quizzes, and certifications. In-app tutorials embed Trainn content directly inside your product without writing code, showing customers contextual guidance at the right moment in their workflow. Analytics reveal which materials customers engage with, where they drop off, and who has completed key training, helping teams refine content and target users who need follow-up. The entire creation and publishing workflow runs through a browser-based interface with no design tools required.