CloudTalk
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CloudTalk is a cloud-based call center platform designed to help sales and customer support teams handle high call volumes with less manual effort. At its core, the platform delivers VoIP calling, smart inbound routing, and outbound dialing tools that let agents focus on live conversations rather than administrative overhead. CloudTalk supports 160-plus countries and offers local phone numbers so teams can establish a regional presence without physical offices. Beyond basic calling, it layers in AI-powered features including an AI Receptionist that handles inbound calls around the clock, an AI Specialist agent for complex routing and FAQ handling, and AI Conversation Intelligence that transcribes, tags, and summarizes calls automatically. Integrations span 95-plus CRM, helpdesk, and ATS platforms including Salesforce, HubSpot, and Microsoft Teams, with a workflow designer for custom data syncs, SMS triggers, and Slack alerts. Businesses ranging from small sales teams to enterprise contact centers use CloudTalk to increase agent talk time, reduce missed calls, and get real-time analytics through dashboards and wallboards.
How It Works
Once a team sets up CloudTalk, agents access the platform through desktop apps on Windows, macOS, or Linux, or via native iOS and Android mobile apps. Inbound calls are routed using configurable rules based on agent skill, availability, or customer history. For outbound campaigns, managers load contact lists into the Power Dialer, which auto-dials numbers sequentially and skips silences to maximize talk time, or use the Parallel Dialer to call up to ten numbers at once and connect only to live pickups. AI Voice Agents handle calls when human agents are unavailable, answering FAQs, collecting contact data, and routing callers without phone trees. After each call, AI Conversation Intelligence automatically transcribes and tags the recording, flags key moments, and surfaces summaries in a fraction of manual review time. CRM integrations sync call data, notes, and outcomes in real time, and managers track team performance through live wallboards, agent status views, and custom dashboards.
Key Features
- ✓Smart Call Routing: distributes inbound calls by agent skills, availability, or custom routing rules
- ✓IVR System: interactive voice response handles basic queries and routes complex issues automatically
- ✓Power Dialer: auto-queues outbound call lists to minimize idle time between connections
- ✓AI Conversation Intelligence: real-time transcription, sentiment detection, and post-call summaries
- ✓Call Recording: records all inbound and outbound calls with searchable transcripts
- ✓160+ Country Numbers: provision local and international phone numbers across 160+ countries
- ✓CRM Integration: native connectors for Salesforce, HubSpot, Pipedrive, Zendesk, and Intercom
- ✓Live Dashboard: real-time monitoring of queues, agent status, and call metrics
- ✓Analytics & Reporting: call analytics, agent performance reports, and team statistics dashboards
- ✓Mobile App: iOS and Android apps for remote agents and field teams
- ✓Call Transfer & Conference: warm transfers, blind transfers, and multi-party conferencing
- ✓Keyword Spotting: AI flags custom words or phrases across all calls for quality monitoring
- ✓Voicemail & Callback: missed call handling with voicemail drops and scheduled callback queues
- ✓AI Voice Agents: automated AI handling for common inbound call scenarios
- ✓App Marketplace: 100+ integrations with CRM, helpdesk, and business tools
Best For
Frequently Asked Questions
Does CloudTalk offer a free plan?
CloudTalk does not have a permanent free plan, but it offers a 14-day free trial with no credit card required. Paid plans start at $19 per user per month billed annually, or $27 per month billed monthly. All plans include calling, local numbers, and CRM integrations.
What is AI Conversation Intelligence?
AI Conversation Intelligence is a CloudTalk add-on for €9 per user per month that transcribes every call, detects sentiment, flags custom keywords, and generates structured post-call summaries. Summaries sync automatically to your CRM so reps avoid manual note-taking after calls.
How many countries does CloudTalk support?
CloudTalk supports phone numbers in 160+ countries. You can provision local numbers, toll-free numbers, and mobile numbers directly from the platform without needing a separate telecom provider or hardware.
Does CloudTalk integrate with Salesforce?
Yes. CloudTalk has native integrations with Salesforce, HubSpot, Pipedrive, Zendesk, Intercom, and 100+ other tools through its App Marketplace. Most integrations are one-click and sync call logs, recordings, and AI summaries to your CRM automatically.
Can CloudTalk handle inbound contact center operations?
Yes. CloudTalk includes IVR, skill-based routing, call queuing, real-time agent monitoring, and live dashboards. It supports multi-team queue management and supervisor tools designed for inbound contact center environments from small teams to large enterprise operations.
Pricing
Starter
- Smart professional phone system
- Desktop and mobile apps
- 500 domestic outbound minutes per user per month
- Free internal and inbound calls included
- Local numbers in 160+ countries
- Number porting
- Call recording, tags and transfers
- Ring groups, call queues, queue callback
- Visual call flow builder
- Business hours and time-based routing
- IVR, skill and smart condition-based routing
- VIP queues
- Click-to-call (from CRM/browser)
- Unlimited call history and basic dashboards
- Live monitoring
- Agent and group reporting
- Custom Dashboards
- Real-time analytics and Wallboards
- Fax, International SMS/MMS, WhatsApp
- Chat and Email support
Essential
- Everything in Starter
- Unlimited domestic calls across EU, UK, Iceland, Norway
- Advanced call handling
- Smart dialer
- 95+ standard CRM, Helpdesk, ATS integrations
- Workflow designer
- Phone support
Expert
- Everything in Essential
- Preview and Power Dialer included
- Advanced Salesforce Suite and MS Teams integrations
- Advanced Monitoring and Coaching
- Most Popular
Custom
- Tailored plan — contact for pricing
