DealerAI

Overview

DealerAI is a specialized artificial intelligence platform designed for automotive dealerships and dealer groups. It deploys AI agents trained on dealership workflows across four core departments: Sales, Service, Parts, and Finance. The platform operates across multiple channels simultaneously, including website chat, Facebook, Instagram, SMS, email, and voice calls, ensuring every customer inquiry is answered regardless of when it arrives. DealerAI integrates directly with existing CRM systems using ADF lead formats, syncs with vehicle inventory data, and automates appointment scheduling without manual staff involvement. Its REACH module handles automated follow-up sequences for every lead, re-engaging cold prospects through personalized AI-driven messages and tracking performance in real time. The All-In-One tier adds Voice AI for human-like phone conversations, advanced campaign management, and centralized analytics across locations. For larger operations, DealerAI offers Dealer Group and OEM packages with centralized control, cross-dealership inventory sharing, and automated lead distribution. The platform reports that 45 percent of visitors initiate a conversation and 83 percent of all inquiries are answered.

Features

• AI Website Chatbot: handles inbound customer questions and inventory lookups 24/7
• Social Media Chat: automates responses on Facebook Messenger, Instagram DMs, and SMS
• Appointment Scheduling: books test drives and service appointments directly within conversations
• CRM Integration: syncs every lead to dealership CRMs via ADF leads format
• SMS and Email Follow-Up: automates personalized follow-up sequences for every inbound lead
• Voice AI: handles inbound phone inquiries with AI-powered voice agents
• Multi-Lingual Support: AI responds in multiple languages for diverse customer bases
• Lead Nurturing: AI-driven message sequences keep prospects engaged until ready to buy
• Centralized Analytics: tracks lead volume, response rates, and conversion performance across all channels
• Campaign Management: advanced outreach campaigns and sequence management for the sales team
• Photo Analysis: AI reads shopper-submitted vehicle photos to surface matching inventory
• Multi-Rooftop Management: dealer group packages support multiple locations with shared inventory
• 30-Day Free Trial: test the full platform before committing to a paid plan

Best For

Car dealerships that need 24/7 AI coverage across website, social, and SMS channels, Sales managers who want automated lead follow-up without hiring additional BDC staff, Dealer groups managing multiple rooftops who need centralized lead tracking and analytics, Service departments scheduling appointments via AI without manual phone coordination

How It Works

DealerAI works by deploying purpose-built AI agents across every customer touchpoint at a dealership. Once connected to a dealer's CRM, inventory system, and booking platform, the AI begins fielding inbound conversations through the website chatbot, social media channels, and SMS in real time. Its Fuse Inventory module matches buyers to available vehicles across multiple store locations. When a lead enters the system, DealerAI logs it to the CRM via ADF and triggers automated follow-up sequences through the REACH module, sending personalized email and SMS messages on a set cadence. Voice AI handles phone inquiries using natural conversation to qualify leads and move them toward appointments. Dealers access all activity through the DealerAI portal and mobile apps, with analytics dashboards showing conversation volume, lead conversion rates, and follow-up performance. Dealer groups get centralized control across all rooftops with shared inventory visibility and group-wide performance tracking.