Insight7
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Insight7 is a call analytics and AI coaching platform built for customer-facing teams. The core promise is simple: instead of listening to a fraction of your recorded conversations, Insight7 processes every single one, turning raw audio into structured intelligence. Sales teams use it to score calls, identify winning patterns, and surface deals at risk. Customer experience teams rely on it for sentiment analysis and Voice of Customer reports. QA managers get automated scorecards without the manual review backlog. The platform supports file uploads (audio, video, text) and native integrations with popular call recording tools and CRMs. Once data is ingested, Insight7 generates insight reports, journey maps, and coaching summaries in minutes rather than days. It supports multiple languages and includes a Journey Mapping tool that stitches together patterns from across hundreds of conversations. The interface is designed for non-technical users. You don't need a data analyst to get value from Insight7. It's trusted by over 500 businesses, from fast-growing startups to established enterprise customer teams.
How It Works
Upload call recordings, transcripts, or connect directly to your call recording software. Insight7 transcribes audio automatically and runs it through its AI analysis layer, which identifies sentiment, key topics, objections, and coaching moments without manual tagging. From there, the platform organizes findings into insight clusters. Similar patterns across dozens or hundreds of conversations get grouped automatically, so you're looking at trends, not individual anecdotes. You can filter by date range, rep, team, or product to drill into the data that matters. Call QA scoring works by applying customizable scorecards to every conversation. Managers define the criteria and Insight7 grades each call accordingly. Coaching recommendations surface in a dedicated interface where managers can share clips and comments with reps directly. API access lets technical teams integrate Insight7 output into existing BI dashboards or CRM workflows.
Key Features
- ✓Automated call transcription: Converts audio, video, and text uploads to searchable transcripts using AI
- ✓100% conversation coverage: Analyzes every recorded call, not just a sampled subset
- ✓AI insight clustering: Groups similar findings across conversations into thematic patterns automatically
- ✓Call QA scorecards: Customizable scoring templates applied automatically to each conversation
- ✓Coaching moment detection: Flags specific moments in calls where reps can improve performance
- ✓Sentiment analysis: Tracks emotional tone across the full conversation timeline
- ✓Voice of Customer reporting: Summarizes recurring customer needs, objections, and feedback themes
- ✓Journey mapping: Stitches conversation patterns into a full customer experience visualization
- ✓Advanced dashboards: Visualize performance trends across teams, reps, and time periods
- ✓Keyword and performance alerts: Get notified when specific topics, scores, or patterns emerge
- ✓PII and PHI redaction: Automatically removes personally identifiable and health information from transcripts
- ✓Live Assist: Surfaces buying signals and next-best actions in real time during active calls
- ✓AI voice and chat agents: Deploys AI agents to handle routine questions and qualify leads automatically
- ✓60+ language support: Transcribes and analyzes conversations in over 60 languages
- ✓Tool integrations: Connects with Google Drive, YouTube, OneDrive, SharePoint, Gong, and 50+ more
- ✓API access: Triggers and manages analysis programmatically for custom data pipeline integrations
- ✓SOC 2 Type II and HIPAA compliant: Enterprise-grade security with 256-bit AES encryption and PII redaction
Best For
Frequently Asked Questions
What does Insight7 do?
Insight7 transcribes and analyzes qualitative data, identifying key themes and emotional tones to deliver actionable insights. Upload your data and receive summaries, visualizations, and dashboards to make quality decisions.
What file types can I upload for analysis?
Insight7 analyzes text documents (.pdf, .txt, .csv, .doc), audio files (.mp3, .wav, .m4a), and videos (.mp4, .mov, .avi). It is great for interviews, team experiences, and feedback from spreadsheets.
Can Insight7 analyze multiple files or large datasets?
Yes, you can upload multiple files in a project. The free plan allows up to 5 text files under 10MB and media files under 1GB. Paid subscription plans increase this quota.
Does Insight7 analyze all conversations or just a sample?
Insight7 is built to analyze 100% of your recorded conversations, not a random sample. The entire library gets processed and organized into patterns, which is the main advantage over manual QA review.
Is Insight7 free to use?
Insight7 offers a free plan with basic features and no credit card needed. For more advanced features, a subscription is required and billed monthly.
How does the QA scorecard work?
You define the criteria (call opening, needs discovery, objection handling, close attempt) and Insight7 scores each conversation against your template automatically. Managers see aggregate scores and can drill into individual calls for coaching.
Does Insight7 integrate with other tools or platforms?
Yes, Insight7 integrates with tools like Google Drive, YouTube, OneDrive, SharePoint, Gong, and more. API access is available on paid plans for custom data pipeline integrations.
Does Insight7 support multiple languages?
Yes, Insight7 transcribes and analyzes in over 60 languages.
How secure is my data with Insight7?
Your data is secure. Insight7 is SOC 2 Type II certified and HIPAA compliant. It uses 256-bit AES and SSL/TLS encryption, AWS for secure data storage, and does not use your data to train AI models.
Can I cancel my subscription anytime?
Yes, you can cancel your subscription at any time. Refunds are not offered for a billing period already paid for.
Pricing
Free
- 1 User
- 3 Call/Transcript Analysis
- 1 Project Analysis
- Transcription in English
- No credit card required
Pro
- 1 User
- 50 Call/Transcript Analysis
- 4 Projects Analysis
- Transcription in 60+ languages
- Basic Dashboards
- Reports and Scorecards
- Evaluation Criteria Templates
- Live Chat
Business
- 3 Users
- 200 Call/Transcript Analysis
- 10 Project Analysis
- Transcription in 60+ languages
- Advanced Dashboards
- Keyword, Scorecard and Performance Alerts
- Custom Vocabulary for Transcriptions
- PII and PHI Redaction
- Automations
- Live Chat and Email
Enterprise
- Unlimited Users
- Unlimited Call/Transcript Analysis
- Unlimited Project Analysis
- Call Analysis APIs
- Dynamic Evaluation Criteria
- Segmentation
- Live Recording
- Dedicated Account Manager
